Our websites solverboard.com, solverboard.app and projectsboard.app use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse one of our websites and also allows us to improve our sites.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
| Cookie name | Provider | Type | Expiry period | Purpose |
| _ga, _gid, _gat | Google Analytics | Analytical/performance | 2 years, 1 day, 1 minute | Allows us to see how Solverboard.com is being used and improve our site and messaging. |
| __hssc, __hssrc, __hstc, hubspotutk | HubSpot | Analytical/performance | 30 minutes, Until end of the session, 13 months, 13 months respectively | These cookies keep track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. |
| __hs_initial_opt_in | HubSpot | Functionality | 7 days | This is stored if you accept cookies to let providers store additional cookies in your browser. |
| __hs_opt_out | HubSpot | Functionality | 13 months | This is only stored if you decline cookies to ensure the site doesn’t store additional cookies in your browser. |
| __hs_do_not_track | HubSpot | Functionality | 13 months | This may be stored if you set your browser to “do not track” and ensures that no further tracking or cookies are stored. |
| __cfruid | Cloudflare | Strictly necessary | 30 days | Allows us to ensure that visitors to our site are genuine. |
| __cfduid | Cloudflare | Strictly necessary | Until end of the session (All __cfduid cookies will expire 9th June 2021 as it has been deprecated) | Allows us to protect our site against DDoS attacks. |
| _hjid | Hotjar | Analytical/performance | 365 days | This cookie keeps track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. |
| _hjSession_{siteid} | Hotjar | Analytical/performance | 30 minutes | Holds the current session data and allows us to attribute a user's visit to the same session. |
| _hjSessionUser_{siteid} | Hotjar | Analytical/performance | 365 days | This cookie keeps track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. |
| Cookie name | Provider | Type | Expiry period | Purpose |
| _ga, _gid, _gat_UA-XXXXXXXXX-X | Google Analytics | Analytical/performance | 2 years, 1 day, 1 minute respectively | Allows us to see how Solverboard is being used and improve the product. |
| fs_uid |
FullStory | Analytical/performance | 5 months | Allows us to see how Solverboard is being used and improve our purchasing journey. |
| __stripe_mid,__stripe_sid | Stripe | Strictly necessary | 30 minutes, 1 year respectively | Allows us to take payments. |
| __cfduid | Cloudflare | Strictly necessary | 1 month (All __cfduid cookies will expire 9th June 2021 as it has been deprecated) |
Allows us to ensure that visitors to our site are genuine. |
| _sl_analytics_visitor, _sl_ping_marker, _sl_session, _sl_session_beat, _slid, _sl_related | Tooltip.io | Strictly necessary | 23:59:59 same day, 3 minutes, 1 year, 1 minute, 1 year, 1 year respectively | Allows us to provide you with “in-line” help, “getting started” tutorials and help using Solverboard. |
| cookie-agreed | Solverboard | Functionality | 3 months | We only store this if you accept cookies so that we don’t show you the cookie acceptance each time you visit. |
| Cookie name | Provider | Type | Expiry period | Purpose |
| _ga, _gid | Google Analytics | Analytical/performance | 2 years, 1 day | Allows us to see how Solverboard is being used and improve the product. |
| __cfduid | Cloudflare | Strictly necessary | 1 month (All __cfduid cookies will expire 9th June 2021 as it has been deprecated) |
Allows us to ensure that visitors to our site are genuine. |
| _fw_crm_v | Freshworks | Functionality/ | 1 year | Allows us to provide you with help articles and a chat function so you can get support when you need it. |
| _sl_analytics_visitor, _sl_analytics_items, _sl_ping_marker, _sl_session, _sl_session_beat, sl_activity, _slid, _sl_related | Tooltip.io | Functionality | 23:59:59 same day, 23:59:59 same day, 3 minutes, 1 year, 1 minute, 1 minute, 1 year, 1 year | Allows us to provide you with “in-line” help, “getting started” tutorials and help using Solverboard. |
| _delighted_web | Delighted | Analytical/performance | 10 years | Allows us to ask you for a customer feedback rating. |
| cookie-agreed | Solverboard | Functionality | 3 months | We only store this if you accept cookies so that we don’t show you the cookie acceptance each time you visit. |
| _hjid | Hotjar | Analytical/performance | 365 days | This cookie keeps track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. |
| _hjSession_{siteid} | Hotjar | Analytical/performance | 30 minutes | Holds the current session data and allows us to attribute a user's visit to the same session. |
| _hjSessionUser_{siteid} | Hotjar | Analytical/performance | 365 days | This cookie keeps track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. |
Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
If you’re using *.solverboard.app, you can change your cookie preferences at any time by going to your Profile page within your Solverboard platform, and clicking on the Cookie icon. You can then adjust the available sliders to “off” or “on”, then click “save and close”. You may need to refresh your page for your new settings to take effect.
If you're using solverboard.com, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for strictly necessary cookies, all cookies will expire as stated in the tables above.
Version 4 published on: November 2021
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