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Cookie Policy

Our websites solverboard.com, solverboard.app and projectsboard.app use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse one of our websites and also allows us to improve our sites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
Marketing site (solverboard.com)
Cookie name Provider Type Expiry period Purpose
_ga, _gid, _gat  Google Analytics  Analytical/performance  2 years, 1 day, 1 minute  Allows us to see how Solverboard.com is being used and improve our site and messaging.
__hssc, __hssrc, __hstc, hubspotutk  HubSpot  Analytical/performance  30 minutes, Until end of the session, 13 months, 13 months respectively  These cookies keep track of a visitor's identity. They allow us to see how Solverboard.com is being used by our customers and improve our site. You can read more here. 
__hs_initial_opt_in  HubSpot  Functionality  7 days  This is stored if you accept cookies to let providers store additional cookies in your browser.
__hs_opt_out  HubSpot Functionality  13 months  This is only stored if you decline cookies to ensure the site doesn’t store additional cookies in your browser.
__hs_do_not_track  HubSpot Functionality  13 months  This may be stored if you set your browser to “do not track” and ensures that no further tracking or cookies are stored.
__cfruid  Cloudflare Strictly necessary  30 days  Allows us to ensure that visitors to our site are genuine.
__cfduid  Cloudflare Strictly necessary  Until end of the session  Allows us to protect our site against DDoS attacks.

 

Your account pages (my.solverboard.app)
Cookie name Provider Type Expiry period Purpose
_ga, _gid, _gat_UA-XXXXXXXXX-X  Google Analytics  Analytical/performance  2 years, 1 day, 1 minute respectively  Allows us to see how Solverboard is being used and improve the product.
__DrupalCMS  Our instances of the Drupal CMS  Strictly necessary  ? Can’t replicate  Allows the CMS to login the user.
__stripe_mid,__stripe_sid  Stripe  Strictly necessary  30 minutes, 1 year respectively  Allows us to take payments.
__cfduid  Cloudflare  Strictly necessary  1 month  Allows us to ensure that visitors to our site are genuine.
_sl_analytics_visitor, _sl_ping_marker, _sl_session, _sl_session_beat, _slid, _sl_related  Tooltip.io  Functionality   23:59:59 same day, 3 minutes, 1 year, 1 minute, 1 year, 1 year respectively  Allows us to provide you with “in-line” help, “getting started” tutorials and help using Solverboard.
cookie-agreed  Solverboard  Functionality  3 months  We only store this if you accept cookies so that we don’t show you the cookie acceptance each time you visit.

 

Your platform instance (companyname.solverboard.app)
Cookie name Provider Type Expiry period Purpose
_ga, _gid  Google Analytics  Analytical/performance  2 years, 1 day  Allows us to see how Solverboard is being used and improve the product. 
__cfduid  Cloudflare  Strictly necessary  1 month  Allows us to ensure that visitors to our site are genuine. 
_fw_crm_v  Freshworks  Functionality/   1 year  Allows us to provide you with help articles and a chat function so you can get support when you need it. 
_sl_analytics_visitor, _sl_analytics_items, _sl_ping_marker, _sl_session, _sl_session_beat, sl_activity, _slid, _sl_related  Tooltip.io  Functionality   23:59:59 same day, 23:59:59 same day, 3 minutes, 1 year, 1 minute, 1 minute, 1 year, 1 year  Allows us to provide you with “in-line” help, “getting started” tutorials and help using Solverboard.
_delighted_web  Delighted  Analytical/performance  10 years  Allows us to ask you for a customer feedback rating. 
cookie-agreed  Solverboard  Functionality  3 months  We only store this if you accept cookies so that we don’t show you the cookie acceptance each time you visit.

 

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you're using solverboard.app, you can change your cookie preferences at any time by clicking on the [C icon]. You can then adjust the available sliders to “off” or “on”, then click “save and close”. You may need to refresh your page for your new settings to take effect.

If you're using solverboard.com, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for strictly necessary cookies, all cookies will expire as stated in the tables above.


Version 2 published on: November 2020