Please read these Subscription Service Terms and Conditions (“these Terms”) carefully as they are the terms governing your use of the Solverboard Service and form the basis of your contract with Solverlink Limited. We provide the Service (as defined below) for business use only and only on these Terms, and if you do not agree to be bound by them you may not use the Service.
If you are taking an Evaluation Licence, the terms of the Evaluation Schedule apply unless and until you take a Subscription Service on the following Terms.
1.1 The definitions in this clause apply in these Terms.
Authorised Users: (1) those employees of the Customer who are authorised by the Customer to use the Service; and (2) any Trusted Third Parties.
Billing Month: the period between the date on which the Subscription Service is first provided to the Customer and the same date in the next month, and each subsequent monthly period ending on the same date of the month, provided that if that date does not exist in any month (for example 31st) the period shall be deemed to end on the last day of that month.
Evaluation Licence: a limited licence to evaluate the Service (or a new feature or module) on the terms of the Evaluation Schedule.
Evaluation Schedule: the schedule attached setting out the terms of the Evaluation Licence.
Stripe: an online payments processing platform.
Contract: the legal agreement between Solverboard and the Customer under which the Service is provided in accordance with these Terms.
Customer or you: the company or other legal person or entity that contracts with Solverboard to receive the Service for its Authorised Users.
DP Schedule: the schedule attached dealing with data protection issues.
The Starter Plan Service: this free service, as further described on our pricing page, is subject to these terms and conditions, except those relating to payment for the Service.
Service: a full lifecycle innovation management process subscription service provided by Solverboard to the Customer on these Terms.
Solverboard or we: Solverlink Limited (trading as Solverboard), a company registered in England and Wales under Company Number 09788026 and having its registered office at Unit 1.1, Paintworks, Bristol, BS4 3EH, United Kingdom.
Trusted Third Party: any person (not being an employee of the Customer) who the Customer may permit from time to time to access the Service.
1.2 In these Terms, clause headings shall not affect interpretation, a person includes an individual, corporate or unincorporated body (whether or not having separate legal personality), words in the singular include the plural and the opposite applies and a reference to one gender includes all genders.
2.1 Solverboard grants to the Customer a non-exclusive, non-transferable right to permit the Authorised Users to use the Service during the term of the Contract solely for the Customer’s internal business operations and subject always to these Terms.
2.2 The Customer may from time to time choose to allow Trusted Third Parties to use the Service as Authorised Users, whether or not the Customer makes any charge to such third parties for such use. In all such cases, the Customer shall:
2.3 The Customer shall not:
2.5 The Customer shall not access, store, distribute or transmit any harmful computer code (including viruses and other malware) or any material during the course of its use of the Service that:
2.6 The Customer shall use best endeavours to prevent any unauthorised access to or use of the Service and, in the event that it becomes aware of any such unauthorised access or use, promptly notify Solverboard.
2.7 The rights provided under this clause 2 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
2.8 The Customer acknowledges and accepts that the Solverboard Software (and any customisation or modification) includes code which is open source software (OSS), which is made available to the Customer on the terms of the applicable OSS licence. A list of the OSS used by Solverboard can be found here.
3.1 Solverboard shall, during the term of the Contract, provide the Service to the Customer on and subject to these Terms.
3.2 Solverboard shall use commercially reasonable endeavours to make the Service available 24 hours a day, seven days a week, except for:
3.3 Solverboard will, as part of the Service and at no additional cost to the Customer, provide the Customer with Solverboard's standard customer support services, details of which can be found here.
4.1 The Customer shall own all right, title and interest in and to all data that it uploads to the Service (“Customer Data”) and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.
4.2 Solverboard shall back up the Customer Data hourly and store the back up on a separate network from the Service. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for Solverboard to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Solverboard. Solverboard shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except any third parties sub-contracted by Solverboard to perform services related to Customer Data hosting, maintenance and back-up).
4.3 To the extent that Solverboard processes any personal data on the Customer’s behalf when performing its obligations under the Contract, the parties record their intention that the Customer shall be the data controller and Solverboard shall be a data processor and:
4.4 In these terms, "Data Protection Legislation” means (whilst they are in force):
“Personal Data”, “Data Controller”, “Data Processor”, “Data Subject” and “Process” are as defined in the Data Protection Legislation
4.5 We shall both at all times during the term of the Contract comply with all applicable requirements of the Data Protection Legislation in relation to the Processing of Personal Data.
We will maintain a written log of all Processing of Personal Data performed on your behalf, and provide you with a copy of such log on request. The written log shall include the following information:
Further information on our processing is included in the DP Schedule.
4.6 Where we Process Personal Data on your behalf, we shall, in respect of such Personal Data:
4.7 We shall within 24 hours, or earlier if reasonably practicable, of becoming aware, notify you in writing of any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. The notice provided will specify:
We must promptly give you the detail you request to allow you to understand the impact of the breach. We will promptly comply with any instructions provided by you, and cooperate with you, in relation to the data breach.
4.8 You give us general authorisation to use sub-contractors and processors who are compliant with Data Protection Legislation to Process Personal Data on your behalf. We will have executed a written contract with the third party which contains terms for the protection of Personal Data which are no less protective than these Terms.
4.9 We shall not, and shall procure that our subcontractors shall not, transfer or Process, any Personal Data outside the EEA and/or the UK without your prior written consent. You shall notify us of the terms you would require for your consent to be given.
4.10 We shall provide you with such reasonable assistance as you require in relation to any complaints made by Data Subjects or investigations or enquiries made by any regulator or supervisory authority relating to you or your obligations under the Data Protection Legislation.
4.11 In relation to Personal Data Processed by us under the Contract, we shall co-operate with you to the extent reasonably necessary to enable you to adequately discharge your responsibility as a data controller under Data Protection Legislation (including in respect of the preparation of data protection impact assessments).
4.12 You shall have the right (at your own cost) to audit us and relevant records and materials as necessary to demonstrate our compliance with our obligations under Data Protection Legislation. At any time we will co-operate fully to allow and assist such audits, including on-site inspections of our business premises or processing facilities, conducted by you or your auditor.
4.13 We will tell you as soon as practicable if we are asked to do something which might infringe the Data Protection Legislation or other data protection law of the EU or a Member State.
4.14 We shall ensure that any of our personnel with access to Personal Data are both bound by confidentiality obligations in respect of access, use or processing of such Personal Data, and have received appropriate training.
4.15 At your request, we shall provide a copy of all Personal Data held by us in the format and on the media reasonably specified by you.
4.16 On termination or expiry of the Contract, at your request, or if your account is inactive for 90 days we shall, at our option, delete or return to you all Personal Data processed by us on your behalf, and we shall delete existing copies of such Personal Data except where necessary to retain such Personal Data strictly for the purposes of compliance with UK, EU or EU Member State Laws applicable to us. In the case of termination of the Contract at your request we will suspend the account immediately and only implement termination of the Contract following a 48hr grace period.
4.17 We will each agree to any reasonable amendment to the Contract required to bring it into line with any amendment to or re-enactment of any Data Protection Legislation, in particular to reflect the GDPR, or to allow each of the parties to comply with any requirement or recommendation of the Information Commissioner or any other data protection or supervisory authority in relation to the Processing of Personal Data.
5.1 Solverboard warrants that the Service will be provided substantially in accordance with its description set out at solverboard.com/pricing and ancillary services will be provided with reasonable skill and care (the “Warranty”).
5.2 The Warranty shall not apply to the extent of any non-conformance which is caused by use of the Service contrary to Solverboard's instructions, or modification or alteration of the Service by any party other than Solverboard or Solverboard's duly authorised contractors or agents. If the Service does not conform with the Warranty, Solverboard will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly. Such correction or substitution constitutes the Customer’s sole and exclusive remedy for any breach of the Warranty. Notwithstanding the foregoing, Solverboard:
5.3 Solverboard warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under the Contract.
The Customer shall:
6.1 provide Solverboard with:
6.2 comply with all applicable laws and regulations with respect to its activities under the Contract;
6.3 carry out all other Customer responsibilities set out in the Contract in a timely and efficient manner.
6.4 ensure that the Authorised Users use the Service in accordance with the Contract and shall be responsible for any Authorised User’s breach of the Contract;
6.5 be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to Solverboard's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer’s network connections or telecommunications links or caused by the internet; and
6.6 ensure that all use of the Service is in accordance with Solverboard's fair use policy from time to time applicable. The current limits of fair use are relative to each plan and are as published on our pricing page www.solverboard.com/pricing but we reserve the right to change either or both of these at any time.
7.1 The Customer shall pay monthly (or annual) subscription fees to Solverboard for the Service in accordance with this clause. No refunds are given for subscription fees that have been paid.
7.2 Subscription fees shall be calculated according to the applicable package, your selected optional user classes and the number of Authorised Users. See solverboard.com/pricing for packages, options and charges, including annual billing arrangements. Invoices shall be generated automatically on the last day of each Billing Month, be payable in £ sterling and payment will be collected on the same day by Stripe or such other automatic payment system that Solverboard may use from time to time.
7.3 If Solverboard has not received payment by the due date, and without prejudice to any other rights and remedies of Solverboard:
7.4 Solverboard will give 7 days’ notice of any increase in the subscription fees charged , to take effect at the start of a Billing Month.
7.5 You can upgrade or downgrade your chosen package at any time and your monthly subscription fee will be adjusted accordingly (with adjustments being reflected in the following month’s bill). In relation to downgrades, it may be necessary for you to change Authorised User classes in order to comply with the level applicable to the relevant package. Any planned downgrade may also be affected by the number of live projects you are currently running.
8.1 The Customer acknowledges and agrees that Solverboard and/or its licensors own all intellectual property rights in the Service. Except as otherwise expressly stated, the Contract does not grant the Customer or any Authorised User any rights to, or in, patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Service.
8.2 Solverboard confirms that it has all the rights in relation to the Service that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of the Contract.
Each party shall keep secret and treat as confidential all information obtained from the other which is either stated to be confidential or could reasonably be regarded as confidential and shall not use any part of such information for any unauthorised purpose nor disclose any part of such information to any person other than its employees, agents or sub-contractors where such disclosure is required for the performance of the party’s obligations under the Contract and they agree to keep it confidential. This clause shall not extend to information which was already in the lawful possession of a party prior to the Contract or which is already public knowledge or becomes so subsequently (other than as a result of a breach of this clause) or which is trivial or obvious or which is required to be disclosed by law. The obligations of confidentiality under this clause shall survive apply during and following the expiry or any termination of the Contract.
10.1 The Customer shall defend, indemnify and hold harmless Solverboard against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer’s use of the Service, provided that:
10.2 Solverboard shall defend the Customer, its officers, directors and employees against any claim that the Customer’s use of the Service infringes any United Kingdom patent, copyright, trade mark or database right, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:
10.3 In the defence or settlement of any claim, Solverboard may procure the right for the Customer to continue using the Service, replace or modify the Service so that it becomes non-infringing or, if such remedies are not reasonably available, terminate the Contract on one week’s notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.
10.4 In no event shall Solverboard, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on:
10.5 The foregoing states the Customer’s sole and exclusive rights and remedies, and Solverboard’s (including Solverboard’s employees’, agents’ and sub-contractors’) entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.
11.1 This clause sets out the entire financial liability of Solverboard (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer:
11.2 Except as expressly and specifically provided in the Contract:
11.3 Nothing in the Contract excludes the liability of Solverboard:
11.4 Subject to clauses 11.2 and 11.3:
11.5 Solverboard has included the investment appraisal metrics to assist Customers, but they are indicative only and Customers should not rely on them, but form their own judgment. No representation, warranty, assurance or undertaking (whether express or implied) is given by Solverboard and no responsibility or liability is accepted by Solverboard (or its officers or employees) regarding the adequacy, accuracy, completeness or reliability of the investment appraisal metrics. In particular, no representation, warranty, assurance or undertaking is given as to the achievement or reasonableness of any projections, estimates, prospects or returns on investment contained, referred, suggested or implied in, to or from any such metrics.
12.1 The Contract shall, unless otherwise terminated in accordance with its terms, continue for as long as the Customer continues to subscribe for the Service.
12.2 The Customer may cancel the Service at any time by one month’s prior notice to Solverboard , using the process in the Solverboard application. If the Customer does so but later renews its subscription for the Service a new Contract will be entered into on such renewal and the new Billing Month will start on the date of the new Contract, at the then current subscription fee rates.
12.3 Either party shall be entitled to terminate the Contract immediately by written notice to the other if the other party:
12.4 In addition, Solverboard reserves the right to terminate the Contract if the Customer’s free Evaluation Licence account has no activity (such as logins or replies) for a period of 90 days or the Customer fails to take out a paid subscription for the Service before the end of the Trial Period of the Evaluation Licence.
12.5 In addition, Solverboard reserves the right to terminate the Contract for the Starter Plan Service if (a) it remains inactive 90 days after being created or (b) Solverboard, in its absolute discretion, considers that the Starter Plan Service is no longer commercially viable.
12.6 On termination of the Contract for any reason:
Solverboard shall have no liability to the Customer under the Contract if it is prevented from or delayed in performing its obligations under the Contract, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Solverboard or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, ash cloud, local epidemic, pandemic or default of Solverboard’s or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
14.1No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
14.2 Solverboard reserves the right to vary or update these Terms at any time and the revised Terms will apply to your use of the Service from the date when they are posted on Solverboard’s website. You are recommended to check the Solverboard website for any variation to the Terms. As a reminder, Solverboard will provide a link to the revised Terms whenever you upgrade or downgrade your package.
15.1 The Contract constitutes the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
15.2 Each of the parties acknowledges and agrees that in entering into the Contract it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether or not party to the Contract) relating to the subject matter of the Contract, other than as expressly set out in the Contract.
The Contract does not confer any rights on any person or party under the Contracts (Rights of Third Parties) Act 1999.
17.1 Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
17.2 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
18.1 The Customer shall not, without the prior written consent of Solverboard, assign, transfer, charge, sub-contract or otherwise deal or dispose of its interest in or its rights and obligations under this Contract.
18.2 Solverboard may at any time assign, transfer, charge, sub-contract or deal in any manner with all or any of its rights or obligations under this Contract.
The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
It is a requirement of the Data Protection Legislation that the following details must be notified in the Contract between controller and processor:
The Evaluation Licence shall be on the following terms:
Please read these Evaluation Licence terms carefully as they are the terms which govern your use of Solverboard’s Software for evaluation purposes only and form the basis of your contract with Solverboard. Solverboard provides the Software for business use only and only on the basis of the Evaluation Licence terms. If you do not agree to be bound by them you may not use the Software for evaluation.
The definitions in this clause apply in this Evaluation Licence.
Feedback: evaluation feedback on the performance and functionality of the Software, testimonials and completion of an evaluation survey
Information: information owned by Solverboard and obtained by the Customer relating to the Software.
Objective: evaluation of the Software by the Customer .
Software: Version 4.0.0 of Solverboard’s idea and innovation management platform.
Start Date: the date specified by Solverboard.
Trial Period: the evaluation period of one calendar month from the Start Date.
Working Day: any day from Monday to Friday which is not an English public or bank holiday
Solverboard: has the meaning in the Terms
Customer: has the meaning in the Terms
2.1 In consideration for the Feedback, Solverboard hereby grants the Customer a personal, non-transferable, non-exclusive licence to use the Software during the Trial Period solely for the purposes of the Objective. The Customer acknowledges and agrees that the Software will, or may, automatically "time out" (that is to say, cease to operate) at the end of the Trial Period if the Customer has not at that time taken out a subscription for the Service.
2.2 The Customer may not make any copies of the Software and the Customer may not load all or any part of the Software on any computer other than the system for which it was intended by Solverboard, without prior written agreement from Solverboard.
2.3 During the Trial Period this licence may be terminated immediately by Solverboard giving written notice if the Customer is in breach of any of its obligations under this Evaluation Licence. The licence may be terminated by the Customer during the Trial Period upon seven days' written notice or upon acceptance by the Customer of a full subscription for the Service on the Terms. Upon termination not followed by a full subscription, the Customer shall within two working days completely delete all electronic copies of all or any part of the Software and/or the Information resident in its computer system or elsewhere.
2.4 Save for liability for death and personal injury caused by Solverboard's negligence and for fraud, Solverboard shall have no liability of any kind in any circumstances whatever to the Customer in respect of the Software or Information greater than the limit set out in clause 2.6. In particular, Solverboard shall have no liability in any circumstances whatever for any loss of profit, data loss or corruption or any indirect or consequential loss or damage and the Customer agrees that it has sole responsibility for protecting its data during evaluation of the Software.
2.5 No representations. conditions, warranties or other terms of any kind are given in respect of the Software or the Information, and all statutory warranties and conditions are excluded to the fullest extent possible.
2.6 In the event that Solverboard shall be found liable to the Customer for any reason other than for death or personal injury caused by Solverboard's negligence or for fraud, the sums payable to the Customer in respect of such liability shall not in any circumstances exceed £100,000.00 (one hundred thousand pounds) in aggregate for all and any claims.
3.1 In consideration of the disclosure by Solverboard to the Customer of the Software and the Information for the purpose of the Objective, the Customer undertakes that it will respect and preserve the confidentiality of the Software and the Information for a period of ten years after the date of such disclosure (subject to clause 3.3 below). The Customer shall not without the prior written consent of Solverboard:
3.1.1 communicate or otherwise make available the Software or the Information to any third party; or
3.1.2 use the Software or the Information itself for any commercial, industrial or other purpose other than the Objective; or
3.1.3 copy, adapt, or otherwise reproduce the Information save as strictly necessary for the purposes of the Objective.
3.2 The Customer may disclose the Software and Information or any part thereof, with the prior consent of Solverboard, to any director or employee of the Customer who needs access to the Software and the Information in connection with the Objective. In such an event the Customer agrees to ensure, before such disclosure, that the director or employee in question is made aware of the confidential nature of the Software and Information and understands that he/she is bound by conditions of secrecy no less strict than those set out here. The Customer agrees to monitor the use of the Software and Information by these directors and employees and to enforce their obligations of confidence at the request of Solverboard.
3.3 The obligations contained in this clause 3 shall not apply, or shall cease to apply, to such part of the Information as the Customer can show to the reasonable satisfaction of Solverboard:
3.3.1 has become public knowledge other than through the fault of the Customer or an employee or director of the Customer to whom it has been disclosed in accordance with clause 3.2 above; or
3.3.2 was already known to the Customer prior to disclosure to it by Solverboard; or
3.3.3 has been received from a third party who neither acquired it in confidence from Solverboard, nor owed Solverboard a duty of confidence in respect of it.
3.4 If the Customer decides not to accept a full subscription for the Service, or otherwise at any time at the request of Solverboard, the Customer shall destroy its copy of the Software and all or any part of the Information which have been provided to the Customer pursuant to this Evaluation Licence, together with all analyses, studies and other materials produced by the Customer which contain, or could reveal, all or any part of the Information, and any summaries (in whatever form) prepared by the Customer of oral Information disclosed by Solverboard.
4.1 Solverboard owns the Software, Information and all related documentation. The Customer acknowledges that any disclosure pursuant to this Evaluation Licence shall not confer on the Customer any intellectual property or other rights in relation to the Software or the Information other than its right to use under clause 2.1.
4.2 All copyright and other intellectual property rights in any Feedback shall belong to Solverboard on creation and, if required, the Customer shall enter a formal assignment of all such rights to Solverboard, free of charge.
4.3 Ownership of all complete or partial copies of the Software and related documentation shall at all times remain with Solverboard. The Customer agrees to mark any copies of the Software which it may make in any tangible medium with a notice that such copy belongs to Solverboard.
4.4 If a third party notifies the Customer of any claim that the use of the Software infringes any right of a third party, the Customer agrees to immediately notify Solverboard. If any such claim is made to the Customer or Solverboard, the Customer shall, at Solverboard's request, immediately cease use of the Software. If Solverboard is unable to allow the Customer to continue evaluation of the Software, the provisions of clause 2.3 shall apply.
5.1 The Customer undertakes to provide Feedback in the form and of the quality required by Solverboard.
5.2 The person signing this Evaluation Licence on behalf of the Customer confirms that he/she is authorised to enter into this Evaluation Licence on the Customer's behalf, and to bind the Customer to its terms and conditions.
5.3 No variation of this Evaluation Licence shall be effective unless it is in writing and signed by or on behalf of both parties.
5.4 No failure or delay by Solverboard to exercise any right or remedy provided under this Evaluation Licence or by law shall constitute a waiver of that or any other right or remedy.
5.5 "Writing" or "written" includes e-mail or any other form of electronic communication except where expressly provided to the contrary.
5.6 Nothing in this Evaluation Licence is intended to or shall be deemed to establish any partnership or joint venture between the parties.
5.7 Any notice under this Evaluation Licence shall be in writing and delivered by hand or email (in which case, delivery is effective immediately on delivery, unless an email non-delivery message is generated), by commercial courier or Royal Mail special delivery (with delivery being when delivered or when delivery was refused) or by airmail (with delivery being deemed to have occurred 7 days after posting). Notices shall be delivered or sent to the addresses set out in this Evaluation Licence or otherwise notified in a manner set out in this sub-clause.
5.8 The Customer may not assign, sub-contract, charge or otherwise deal in or dispose of any of its rights or obligations under this Evaluation Licence, in whole or in part, without the prior written consent of Solverboard.
5.9 This Evaluation Licence and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and heard in the courts of England and Wales. However, Solverboard may enforce the Customer's obligation of confidence in the courts of any jurisdiction having competence to issue an injunction directly enforceable against the Customer
Version 7 published on: 17 March 2022